Who we are?
Our website address is: https://vietnamgo.com.vn.
How to book a tour?
All tour booking transactions with Golden Life Travel are officially established via email info@goldenlife.vn
Payment method:
All payments are made by bank transfer, credit card guarantee or cash.
All bank transfer fee are borne by the sender
Payment terms:
All trips, once confirmed, require a deposit of 50% of the contract value to ensure service quality as committed.
(Requires non-refundable deposit of 10-30% of total contract value at least)
Full payment will be required 30 days prior to arrival date
The contract will be canceled if the buyer does not comply with the payment terms
Cancellation policy:
- Cancellation policy may be partially or fully non-refundable according to individual agreements of airlines, boats, hotels… with good deals and required prepayment.
Other than the above cases
- Cancellation 45 days before departure date: No Fee
- Cancellation from 44 days to 30 days before departure date: 30% charge
- Cancellation from 29 days to 15 days before departuredate: 50% charge
- Cancellation from 14 days to 7 days before departure date: 75% charge
- Cancellation from 6 days to 4 days before departure date: 90 % charge
- Cancellation within 3 days before departure date and no-show: 100% charge
All cancellations by the customer must be made in writing by Email.
The date on which notice of cancellation is received by Golden Life Travel or its agents will determine the applicable cancellation fee.
Refunds will be issued within three weeks of cancellation, provided that we experience no difficulty or delay in receiving the respective refunds from the relevant suppliers.
Once the trip has departed, you will not be entitled to a refund for unused portions, nor for the price or exchange value for replacement services.
Price
Prices quoted in Usd on our website are valid as stated, however are subject to change at any time without notice.
Please check with Golden Life Travel to confirm prices before booking the packaged tours or services.
We reserve the right to amend the itinerary or substitute equivalent accommodation and other tour-inclusive services to suit the actual situation for your benefit.
This is necessary when there is a change in the supplier such as discontinuation of business, decline in quality, …
Entry Requirements
It is your responsibility to ensure that your passport is valid for at least 6 months beyond the date of your departure, and that you comply with all visa and health requirements of the country you will come.
We will not be responsible for any illness, delay or expense resulting from your failure to your these requirements.
Change itinerary
Changes to the itinerary and terms agreed in the contract are not allowed unless approved by Golden Life Travel.
Once a trip has commenced, unused portions of the itinerary are non-refundable.
Website Accuracy and local conditions
The website descriptions of destinations, hotels, restaurants, transportation and other services on this website are compiled based on current information available at the time of creation. However, changes may occur for better or worse that are beyond our control, for example suppliers going out of business, suppliers expanding or contracting their business. Some facilities and services are temporarily closed for warranty or upgrade repairs, some facilities are partially closed during the low season…
However, when we receive notice of any changes compared to the information displayed on this website, we will try our best to inform and advise you before departure.
Responsibility
Golden Life Travel will not be liable or reimburse costs in any case due to delays, failure to comply with airline regulations, or arbitrarily canceling flights, changing programs or routes, program timetable, or failure to meet passport, visa, and health procedures as required by the host country to travel to.
Golden Life Travel only acts as an agent for the owner, supplier, or contractor providing transportation or other services during your trip.
Issuance and acceptance of a ticket or voucher or booking shall be deemed to be your acceptance of the additional condition that Golden Life Travel shall not be liable or responsible in any way whatsoever for any loss, damage, injury, accident due to delays, changes in schedules, changes in vehicles or properts
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